Privacy Policy
bajievip Data Commitment

1. Information We Collect

bajievip collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser as you navigate the site, and from trusted third-party identity and payment verification services. The categories of data we collect are described below.

1.1 Registration Data

When you create a bajievip account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 18 or older);
• Residential address (street, city, district, and postal code);
• Email address;
• Mobile phone number (used for OTP verification and account security);
• Username and hashed password.

1.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements and to prevent fraud, underage gambling, and money laundering, bajievip may request the following documents at any point during your account lifecycle:

• A copy of a valid government-issued photo ID — Bangladeshi National Identity Card (NID), passport, or equivalent;
• Proof of residential address (utility bill, bank statement, or other official document issued within the past 3 months);
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account in your name);
• Source of funds documentation where required by anti-money laundering procedures.

KYC documents are processed by bajievip's internal compliance team and, where applicable, by trusted third-party identity verification service providers under strict data processing agreements.

1.3 Transaction Data

bajievip records all financial transactions associated with your account, including:

• Deposit amounts, dates, and payment method identifiers (e.g., bKash wallet number last four digits);
• Withdrawal requests, amounts, processing status, and destination payment method;
• Bonus credits, wagering activity, and bonus completion records;
• Account balance history.

Full payment credentials (such as complete mobile wallet numbers or full card numbers) are not stored on bajievip servers. Payment processing is handled by our payment partners, who operate their own security infrastructure.

1.4 Game Play and Betting Data

bajievip retains a complete history of all game sessions and betting activity on your account. This includes game titles played, bet amounts, outcomes, session duration, and any in-game interactions. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Technical and Device Data

When you access bajievip, our servers and analytics systems automatically collect certain technical data about your device and browsing session, including:

• IP address and approximate geographic location (country and city level);
• Device type, operating system, and browser version;
• Session timestamps, pages visited, and navigation paths within the site;
• Referring URL (the page that directed you to bajievip);
• Cookie identifiers (see Section 4 for full cookie details).

1.6 Customer Support Data

When you contact bajievip support via live chat or email, we retain a record of the interaction, including the content of messages, the date and time of contact, and any documentation shared during the conversation. This data is used for quality assurance, training, and to maintain a history of your support relationship with the platform.

2. How We Use Your Data

bajievip uses the personal data we collect for specific, documented purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The table below summarises our key data-use purposes and the lawful basis for each.

2.1 Automated Decision-Making

bajievip uses automated systems to perform certain functions including fraud screening, responsible gaming risk scoring, and bonus eligibility checks. Where an automated decision has a significant impact on your account (for example, an account restriction triggered by an automated fraud flag), you have the right to request a manual review by a member of the bajievip compliance team. Contact support at support@bajievip to exercise this right.

3. Data Sharing & Disclosure

3.1 Payment Processing Partners

To process deposits and withdrawals, bajievip shares relevant transaction data with payment partners including bKash, Nagad, Rocket, and Upay. This sharing is limited to the data necessary to complete the requested transaction. Payment partners handle this data under their own privacy policies and are not authorised to use it for any purpose beyond transaction processing.

3.2 Identity Verification Providers

bajievip may engage third-party KYC and identity verification service providers to assist in verifying the identity and age of players. These providers process identity documents and personal data strictly in accordance with instructions from bajievip and under contractual data protection obligations. They are not permitted to use your data for their own purposes.

3.3 Game Studio Providers

Games hosted on bajievip are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. When you launch a game, certain technical data (such as a session token and account tier) is passed to the game provider's system to initialise the game session. Game providers do not receive your full personal profile. Their data handling is governed by their own privacy practices.

3.4 Legal and Regulatory Disclosure

bajievip may be required to disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where such disclosure is mandated by applicable law, a court order, or a lawful request from a competent authority. In such cases, bajievip will disclose only the minimum data necessary to fulfil the legal obligation and will, where legally permissible, notify the affected player of the disclosure request.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of the entity operating bajievip, personal data held by the platform may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and the identity of the new data controller via the registered email address on their account, with reasonable advance notice.

4. Cookies & Tracking Technologies

bajievip uses cookies and similar tracking technologies to operate the platform, remember your session, understand how the site is used, and (for opted-in players) personalise promotional content. A cookie is a small text file placed on your device by the bajievip web server when you visit the site.

4.1 Types of Cookies We Use

4.2 Managing Cookie Preferences

Essential cookies are required for the platform to function and cannot be disabled. All other cookie categories can be managed via your browser settings. Most modern browsers allow you to view, block, or delete cookies through the browser's privacy or settings menu. Please note that disabling functional or analytics cookies may affect your experience on the platform — for example, your session preferences may not be retained between visits.

4.3 Third-Party Analytics

bajievip may use third-party analytics tools to collect aggregated, anonymised data about how the platform is used. These tools operate under their own privacy policies and are configured by bajievip to anonymise IP addresses before processing. No personally identifiable data is shared with analytics providers beyond what is technically necessary for session attribution.

5. Data Retention

bajievip retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The retention periods applicable to the main categories of data we hold are set out below.

5.1 Active Account Data

While your bajievip account is active, all registration data, transaction records, game history, and support interaction records are retained in full. This data is required to operate your account and comply with our legal and regulatory obligations during the account lifecycle.

5.2 Post-Closure Retention

Following the closure of a bajievip account — whether voluntary or initiated by bajievip — personal data is retained for a minimum period of 5 years from the date of closure. This retention period reflects our obligations under anti-money laundering regulations and the need to maintain records that may be required in the event of a dispute, fraud investigation, or regulatory inquiry. After the applicable retention period has expired, personal data is securely deleted or anonymised.

5.3 KYC Documents

Identity verification documents submitted for KYC purposes (copies of NID, passport, address proof, and payment method proof) are retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later. This retention is required by anti-money laundering best practice and regulatory standards applicable to online gambling platforms.

5.4 Marketing Data

Email addresses and preferences retained for marketing purposes are held only for the duration of your active account and for a maximum of 12 months following account closure or opt-out from marketing communications, whichever occurs first. Following the expiry of this period, marketing data is purged from active marketing systems.

5.5 Technical and Device Logs

Server logs, IP address records, and device fingerprint data collected for fraud prevention and security purposes are retained for a maximum of 24 months from the date of collection, after which they are automatically deleted or anonymised unless retained as part of an active fraud investigation.

6. Security Measures

bajievip takes the security of your personal data seriously and has implemented a layered set of technical and organisational security measures designed to protect against unauthorised access, accidental loss, alteration, or disclosure of the data we hold.

6.1 Technical Safeguards

• SSL/TLS encryption: All data in transit between your device and bajievip servers is encrypted using industry-standard TLS protocols;
• Password hashing: Account passwords are stored using one-way cryptographic hashing. Staff members at bajievip cannot retrieve your password in plain text;
• Two-factor authentication (2FA): OTP-based two-factor authentication is available to all players and is required for certain high-risk account actions;
• Access controls: Access to production systems and databases containing personal data is restricted to authorised personnel and is logged and audited;
• Intrusion detection: bajievip operates server-side intrusion detection systems that monitor for unusual access patterns indicative of a breach attempt.

6.2 Organisational Safeguards

• Staff who handle personal data are subject to confidentiality obligations and receive data protection training;
• Third-party service providers who process personal data on our behalf are assessed for their security practices before engagement and are contractually bound to maintain appropriate security standards;
• bajievip conducts periodic internal reviews of data handling practices and security controls.

6.3 Data Breach Response

In the event of a personal data breach that is likely to result in a significant risk to the rights or interests of affected players, bajievip will notify the affected players by email to their registered email address within 72 hours of becoming aware of the breach, to the extent that it is practicable to do so. The notification will describe the nature of the breach, the categories of data affected, and the steps bajievip is taking in response. bajievip will also take immediate technical remediation steps to contain and address the breach.

7. Your Privacy Rights

bajievip respects your rights in relation to the personal data we hold about you. The following rights are available to all registered players on the platform. To exercise any of these rights, please contact us at support@bajievip with the subject line "Privacy Request — [Right Name]" from the email address registered to your account. We will acknowledge your request within 3 business days and respond in full within 30 days.

7.1 Right of Access

You have the right to request a copy of all personal data that bajievip holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible. Access requests are fulfilled within 30 days of verification of your identity.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor updates such as changes to email address or mobile number can be made directly via the My Account section when logged in. For corrections to identity data (name, date of birth), please contact support and provide supporting documentation.

7.3 Right to Erasure

You have the right to request the deletion of your personal data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent on which processing was based; (c) you object to processing and there are no overriding legitimate grounds; or (d) the data has been unlawfully processed. Please note that this right is not absolute — we may be required to retain certain data to fulfil our legal and regulatory obligations (see Section 5). Where we are unable to delete data due to a legal retention requirement, we will inform you of this and restrict processing of the data to the minimum extent required to fulfil that obligation.

7.4 Right to Object to Marketing

You have the right to object to receiving marketing communications from bajievip at any time. You can exercise this right by: (a) clicking the "unsubscribe" link in any marketing email sent by bajievip; (b) updating your marketing preferences via the My Account section when logged in; or (c) contacting support at support@bajievip. Opt-out requests are processed within 5 business days.

7.5 Right to Restrict Processing

You have the right to request that bajievip restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing and a determination is pending. During a processing restriction, bajievip will continue to store your data but will not process it beyond what is strictly necessary.

7.6 Right to Data Portability

Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive the personal data you provided to bajievip in a structured, commonly used, machine-readable format, and to transmit that data to another controller. Contact support to make a portability request.

8. Contact & Data Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or about how bajievip handles your personal data, please contact the bajievip data enquiries team using the details below.

8.1 How to Contact Us

All privacy-related enquiries should be submitted by email to: support@bajievip with the subject line "Privacy Enquiry". Please include your registered username and the email address on your account so we can verify your identity and respond accurately.

Alternatively, you may contact our support team via the live chat function available on the bajievip platform. Live chat support is available daily from 6:00 AM to midnight Bangladesh Standard Time (BST, UTC+6).

8.2 Response Timeframes

• General privacy enquiries: response within 5 business days;
• Subject access requests (right of access): acknowledgement within 3 business days, full response within 30 days;
• Erasure requests: acknowledgement within 3 business days, determination within 30 days;
• Data breach notifications to affected players: within 72 hours of bajievip becoming aware of a qualifying breach, where practicable.

8.3 Changes to This Privacy Policy

bajievip may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulatory requirements. When material changes are made, we will notify registered players via the registered email address at least 7 days before the changes take effect. The date of the most recent update is displayed at the top of this page. We encourage you to review this policy periodically. Continued use of bajievip after the effective date of any update constitutes your acceptance of the revised policy.